Privacy Policy
Last updated: 14/01/26
Flowreply (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services, including integrations with Meta platforms such as Facebook and Instagram.

1. Information We Collect
   a. Information You Provide
   Name, email address, and account details when you sign up
   Business information such as connected Facebook Pages, Instagram Business accounts, and ad accounts
   b. Platform Data from Meta
   When you connect your Facebook or Instagram account, we may access:
   Page and Instagram account IDs, usernames, and metadata
   Messages, comments, and user interactions sent to your Page or Instagram Business account
   Ad comments and engagement data
   Message content required to provide inbox, automation, and reply features
   We only access data that you explicitly authorize via Meta permissions.
   c. Technical Data
   IP address, browser type, device information
   Log files and usage analytics for security and performance

2. How We Use Your Information
   We use collected data only to:
   Provide unified inbox, comment management, and messaging automation
   Enable comment-to-message and engagement workflows
   Display conversations and engagement insights
   Improve product functionality and reliability
   Comply with legal and platform requirements
   We do not use Platform Data for advertising, profiling, or selling data to third parties.

3. Legal Basis for Processing
   We process data based on:
   Your explicit consent when connecting Meta accounts
   Performance of a contract to deliver Flowreply services
   Legitimate interests such as security and service improvement

4. Data Sharing and Sub-Processors
   Flowreply is the primary data processor. We may share limited data with trusted service providers acting as sub-processors, such as:
   Cloud hosting and storage providers
   Database and backup services
   Monitoring, logging, and security tools
   Customer support tools when assistance is requested
   All sub-processors are bound by confidentiality and data protection agreements.

5. Data Retention
   We retain data only as long as necessary to provide our services or as required by law. Users may disconnect Meta accounts at any time, after which associated Platform Data is deleted or anonymized within a reasonable period.

6. Data Security
   We implement industry-standard security measures including:
   Encrypted data transmission
   Access controls and authentication
   Regular monitoring and system audits

7. User Rights
   You have the right to:
   Access, correct, or delete your personal data
   Disconnect Meta integrations at any time
   Request data export or deletion
   Requests can be made by contacting us at support@flowreply.io.

8. Compliance with Meta Platform Policies
   Flowreply complies with all applicable Meta Platform Policies. Platform Data is used only for approved features and only for accounts that have explicitly authorized access.

9. Changes to This Policy
   We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us
    If you have any questions about this Privacy Policy or data handling practices, contact us at:
    Email: rohan@spikeroas.com
    Website: https://flowreply.io , https://spikeroas.com/